Effective Date: March 20, 2026
Business Name: GarvGleam
Website: https://garvgleam.in
Email: info@garvgleam.in

1. Overview

At GarvGleam, we strive to provide high-quality jewelry and a smooth shopping experience. Please read our policy carefully before making a purchase.

2. Replacement Policy (7 Days Only)

We offer a 7-day replacement policy from the date of delivery.

You are eligible for a replacement if:

  • You received a damaged product

  • You received a wrong item

  • The product has a manufacturing defect

Conditions:

  • Request must be raised within 7 days of delivery

  • Product must be unused, unworn, and in original packaging

  • All tags, boxes, and invoices must be intact

3. No Return Policy

GarvGleam follows a strict NO RETURN policy.

We do not accept returns in cases such as:

  • Change of mind

  • Dislike of product

  • Size/fit issues

  • Minor color/design variation

4. Refund Policy (Only in Rare Cases)

Refunds are not applicable in general cases.

A refund will be processed ONLY if:

  • Replacement or exchange is not possible, OR

  • The product is confirmed as wrong or damaged and cannot be replaced

5. Return Approval Process (For Refund Cases)

To initiate a request:

  1. Email us at info@garvgleam.in

  2. Share:

    • Order ID

    • Clear photos/videos of the product

    • Description of the issue

Verification Process:

  • Our team will review your request

  • We may require additional proof if needed

  • Once approved, you will be guided on the return process

6. Product Inspection & Processing Time

  • Returned products undergo a quality inspection

  • This process may take up to 15 days after receiving the product

  • Refund (if approved) will be processed after successful verification

7. Refund Method

  • Refunds will be issued to the original payment method

  • In some cases, store credit may be offered

  • Processing time depends on your payment provider (typically 5–10 business days after approval)

8. Important Terms & Conditions

  • Items must be returned in original condition

  • Used or damaged items (not reported earlier) will not be accepted

  • Unboxing video may be required for validation

  • GarvGleam reserves the right to reject requests that do not meet policy conditions

9. Shipping Charges

  • Replacement shipping may be covered or partially covered depending on the case

  • Return shipping (if applicable) may be borne by the customer unless the issue is from our side

10. Cancellation Policy

  • Orders can be canceled only before dispatch

  • Once shipped, cancellation is not allowed

11. Contact Us

For any queries or requests:

📧 Email: info@garvgleam.in
🌐 Website: https://garvgleam.in

By placing an order on GarvGleam, you agree to this policy.